Terms of reservation
Please find below our terms of reservation and accommodation.
• Bookings can be made via our website in Book Here section, or by e-mail firstname.lastname@example.org or you can call us +7 (812) 764 39 97, +7 (981) 151 8068 and +7 (921) 5715 462. Please make sure that your reservation contains your contact information (telephone and e-mail).
• Your reservation is guaranteed when you receive a confirmation from us.
• For maximum customer convenience, we do not require a prepayment, even during the “high season”. If you need to postpone or cancel your arrival, we ask you to inform us about it as soon as possible.
• Check in at 14.00 o’clock and check out by 12:00 o’clock. During the ”low season” an early check in is possible and free of charge if your room will be ready by your arrival. Please contact the administration in beforehand to inquire a possibility of an early arrival!
• During the ”middle and high season” an early check-in (from 08.00 to 14.00) will be charged as 50 % of the room price. Check in earlier than 08:00 o’clock in the morning will be charged as a full room price. Please pay attention that you mention early arrival when booking a room, as during the high season and Russian holidays early arrival is subject to availability.
• Late check-out (leaving after 12.00 o’clock till midnight), will be charged as 50 % of the room price. Please pay attention that you mention late check-out when booking a room, as during the high season and Russian holidays late check-out is subject to availability.
• If you plan to a late arrival (after 18.00 o’clock), please mention it when making a reservation.
• Children under 3 years stay free of charge without an extra bed. If an extra bed is required, it will be charged for according to current price list.
• If you travel with your pet, please specify your pet when making a reservation. We reserve the right to refuse accommodation with a pet .
• If you need to leave earlier than planned, please inform the administrator 24 hours before your leaving.
• Payment options: cash or money transfer to a bank account. Cash payment is made on arrival for the entire period of staying. Payment to the bank account must be made not later than 7 days before the check-in date. Please note that currently credit card payment on arrival is not possible.
• Smoking in our hotel is strictly prohibited. Smoking is permitted only in designated area .